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Lamia
GET A LIFE!!! |
    
I have started getting Mail Delivery Failed messages for e-mails I have supposedly sent. I have not sent e-mails and the e-mail addresses which are failing are totally unknown to me. A lot of them are foreign addresses.
I know that the Trojan virus uses people's e-mail address to send viruses to hide the real sender but I thought you had to be in someones address book for that. I thought therefore if this is what the problem is I would recognise the addresses or some of them.
Can anyone shed any light on this as its a complete pain getting these messages clogging up my inbox.
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To avoid criticism do nothing, say nothing, be nothing. -- Elbert Hubbard
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Total Posts: 4885 | Joined Dec. 2001 | Posted on: 7:32 pm on June 14, 2003 | IP
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ScottieBigDog
GET A LIFE!!! |
It is a real pain in the ass, and has happened to me before..  Basically a wee virus goes through your internet history, (Basically all the pages you've looked at in the last while), and collects e-mail addresses from them. It then composes a message through your Outlook to mail it to everyone in your address book, and the e-mail addresses it's gathered already from your internet history...
All that crap your getting back is the servers from those addresses saying that they recognise it's a virus, and you can take your mail and stick it up yer arse, you bad e-mailer you..
Really is a pain in the arse, but you'll stop getting these 'failed' delivery messages in a couple of days. use something like Mailwasher to catch them and delete them before they are downloaded onto your machine to save you some time wading through them to delete them..
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"Without question, the greatest invention in the history of mankind is beer. Oh, I grant you that the wheel was also a fine invention, but the wheel does not go nearly as well with pizza." - Dave Barry
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Total Posts: 1255 | Joined Sep. 2002 | Posted on: 8:46 pm on June 14, 2003 | IP
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Lamia
GET A LIFE!!! |
Thanks Scottie,
Being totally computer illiterate what is "Mailwasher" and where can I get it?
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To avoid criticism do nothing, say nothing, be nothing. -- Elbert Hubbard
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Total Posts: 4885 | Joined Dec. 2001 | Posted on: 9:51 pm on June 14, 2003 | IP
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pishedpaul
GET A LIFE!!! |
IT's a new way to get you to read SPAM - you have already fallen for it by reading it...
http://www.theregister.co.uk/content/55/31084.html
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http://www.edinburghtartanarmy.com
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Total Posts: 520 | Joined Oct. 2001 | Posted on: 11:52 pm on June 14, 2003 | IP
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ScottieBigDog
GET A LIFE!!! |
http://www.mailwasher.net/
I find it damned handy, but as the article posted by pishedpaul shows some spammers are getting around being caught by giving false 'from' addresses.. Hence the returned mail to them is undeliverable.
I've used MailWasher for about 6 months now, and although I'm still getting spam I'm not nearly getting as much as I used to.
Hope that helps. 
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"Without question, the greatest invention in the history of mankind is beer. Oh, I grant you that the wheel was also a fine invention, but the wheel does not go nearly as well with pizza." - Dave Barry
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Total Posts: 1255 | Joined Sep. 2002 | Posted on: 4:36 am on June 15, 2003 | IP
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AlbaGuBrath 
Administrator |
Quote: from ScottieBigDog on 9:46 pm on June 14, 2003
It is a real pain in the ass, and has happened to me before.. Basically a wee virus goes through your internet history, (Basically all the pages you've looked at in the last while), and collects e-mail addresses from them. It then composes a message through your Outlook to mail it to everyone in your address book, and the e-mail addresses it's gathered already from your internet history...
All that crap your getting back is the servers from those addresses saying that they recognise it's a virus, and you can take your mail and stick it up yer arse, you bad e-mailer you..
Good explanation Scottie, but I wouldn't say it is a virus on Lamia's PC but rather on someone else's. The rest of the story is the same.
cheers 
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MacMirza fae Sarajevo TA
www.scotlandia.com
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Total Posts: 1465 | Joined Sep. 2001 | Posted on: 6:58 am on June 15, 2003 | IP
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Tartan Army Casualty
GET A LIFE!!! |
Mirza, I'd agree with you there.
I've had the same problem now and again, but I'm fully protected by McAfee virus scan, and BT scans e-mails before they hit my inbox.
Think this problem is from someone elses machine, trying to get you to open the mail, just to see which mail you sent was returned, even if you didn't send it in the first place ( if you see what I mean)
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I may be daft, but I'm not stupid
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Total Posts: 2235 | Joined Sep. 2001 | Posted on: 11:21 am on June 15, 2003 | IP
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ScottieBigDog
GET A LIFE!!! |
I dunno guys, it's happened to me before and after a scan I found out it was a virus on my machine. You could be right that's it's from another machine, but that machine would still need access to your PC to bulk send mails from your address using not only your address book, but also mail addresses from your previously visited sites.
I'd imagine it's either a Virus or a Trojan on Lamia's machine that's done this, but both of you may be right in assuming otherwise.
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"Without question, the greatest invention in the history of mankind is beer. Oh, I grant you that the wheel was also a fine invention, but the wheel does not go nearly as well with pizza." - Dave Barry
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Total Posts: 1255 | Joined Sep. 2002 | Posted on: 11:35 am on June 15, 2003 | IP
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PawnStar
GET A LIFE!!! |
I think what happens with these is one person gets the virus onto their pc. It searches their address book if they have one actually on their hard drive. It then picks random names from the infected address book. It then sends out an email to a person in the address but sends itself as coming from another person in the address book. When the others open the email its ok. But, when they open the attachment they become infected and the process starts again.
If you guys are getting emails from what appears to be each other, then this means that one person with your names in their address book has the virus. Most often happens to shared pcs, and this address book is being used by the virus to generate the emails.
They often also appear as 'mail returned' etc, but if you don't remember sending them in the first place don't open them up.
Lamia, I've copied this from the Norton website. Have a look at the Email Spoofing bit. This doesn't mean your PC has the Klez virus, I only use the klex example to illustrate the type of virus that this might be. IT DOESNT MEAN YOUR PC IS INFECTED.
The W32.Klez.H@mm worm is a modified variant of the W32.Klez.E@mm. This variant can spread by email and network shares. This worm can also infect files.
Removal tool
Symantec has provided a tool to remove the infections of all the known variants of W32.Klez and W32.ElKern. Try this removal tool first, as it is the easiest way to remove the threats.
Note on W32.Klez.gen@mm detections
W32.Klez.gen@mm is a generic detection that detects variants of W32.Klez. Computers that are infected with W32.Klez.gen@mm have most likely been exposed to either W32.Klez.E@mm or W32.Klez.H@mm. If your computer is detected as infected with W32.Klez.gen@mm, download and run the tool. In most cases, the tool will be able to remove the infection.
Also Known As: W32/Klez.h@MM [McAfee], WORM_KLEZ.H [Trend], I-Worm.Klez.h [AVP], Klez.H, W32/Klez-H [Sophos], Win32.Klez.H [CA], WORM_KLEZ.I [Trend]
Type: Worm
Systems Affected: Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, Windows Me
Systems Not Affected: Macintosh, OS/2, UNIX, Linux
CVE References: CVE-2001-0154
Virus Definitions (Intelligent Updater) *
April 17, 2002
Virus Definitions (LiveUpdate™) **
April 17, 2002
*
Intelligent Updater virus definitions are released daily, but require manual download and installation.
Click here to download manually.
**
LiveUpdate virus definitions are usually released every Wednesday.
Click here for instructions on using LiveUpdate.
Wild:
Number of infections: More than 1000
Number of sites: More than 10
Geographical distribution: High
Threat containment: Moderate
Removal: Difficult
Threat Metrics
Wild:
High
Damage:
Medium
Distribution:
High
Damage
Payload: This worm infects executables, by creating a hidden copy of the original host file, and then by overwriting the original file with itself. The hidden copy is encrypted, but contains no viral data. The name of the hidden file is the same as the original file, but with a random extension.
Large scale e-mailing: This worm searches the Windows address book, the ICQ database, and local files for email addresses. The worm sends an email message to these addresses with itself as an attachment.
Releases confidential info: The worm randomly chooses a file from the machine to send with the worm to recipients. So, the files with the extensions: ".mp8," ".txt," ".htm," ".html," ".wab," ".asp," ".doc," ".rtf," ".xls," ".jpg," ".cpp," ".pas," ".mpg," ".mpeg," ".bak," ".mp3," or ".pdf" would be attached to the email messages with the viral attachment.
Distribution
Subject of email: Random
Name of attachment: Random
When this worm is executed, it does the following:
Copies itself to \%System%\Wink<random characters>.exe.
NOTE: %System% is a variable. The worm locates the Windows System folder (by default, this is C:\Windows\System or C:\Winnt\System32) and copies itself to that location.
Adds the value:
Wink<random characters> %System%\Wink<random characters>.exe
to the registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
or, it creates the registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Wink[random characters]
and inserts a value in this subkey, so that the worm executes when you start Windows.
Attempts to disable on-access virus scanners and some previously distributed worms (such as W32.Nimda and CodeRed), by stopping any active processes. The worm removes the startup registry keys, which antivirus products use, and deletes the checksum database files, including:
Anti-Vir.dat
Chklist.dat
Chklist.ms
Chklist.cps
Chklist.tav
Ivb.ntz
Smartchk.ms
Smartchk.cps
Avgqt.dat
Aguard.dat
Copying local and network drives
The worm copies itself to the local, mapped, and network drives as:
A random file name with a double extension; for example, Filename.txt.exe.
A .rar archive with a double extension; for example, Filename.txt.rar.
Email
This worm searches the Windows address book, the ICQ database, and local files for email addresses. It sends an email message to these addresses with itself as an attachment. The worm contains its own SMTP engine and attempts to guess at the available SMTP servers.
For example, if the worm encounters the address, user@abc123.com, it attempts to send email via the server, smtp.abc123.com.
The subject line, message bodies, and attachment filenames are random. The From address is randomly chosen from email addresses that the worm finds on an infected computer.
The worm will the search files with the following extensions for the email addresses:
mp8
.exe
.scr
.pif
.bat
.txt
.htm
.html
.wab
.asp
.doc
.rtf
.xls
.jpg
.cpp
.pas
.mpg
.mpeg
.bak
.mp3
.pdf
In addition to the worm attachment, the worm may also attach a random file from the computer. The file will have one of the following extensions:
mp8
.txt
.htm
.html
.wab
.asp
.doc
.rtf
.xls
.jpg
.cpp
.pas
.mpg
.mpeg
.bak
.mp3
.pdf
As a result, the email message would have two attachments, the first being the worm and the second being the randomly selected file.
"Random" strings comprise the email message that this worms sends. The subject can be one of the following:
Worm Klez.E immunity
Undeliverable mail--"[Random word]"
Returned mail--"[Random word]"
a [Random word] [Random word] game
a [Random word] [Random word] tool
a [Random word] [Random word] website
a [Random word] [Random word] patch
[Random word] removal tools
how are you
let's be friends
darling
so cool a flash,enjoy it
your password
honey
some questions
please try again
welcome to my hometown
the Garden of Eden
introduction on ADSL
meeting notice
questionnaire
congratulations
sos!
japanese girl VS playboy
look,my beautiful girl friend
eager to see you
spice girls' vocal concert
japanese lass' sexy pictures
The random word is one of the following:
new
funny
nice
humour
excite
good
powful
WinXP
IE 6.0
W32.Elkern
W32.Klez.E
Symantec
Mcafee
F-Secure
Sophos
Trendmicro
Kaspersky
The body of the email message is random.
Email spoofing
This worm often uses a technique called "spoofing." When the worm performs its email routine, it can use a randomly chosen address it finds on an infected computer as the "From:" address. Numerous cases have been reported in which users of uninfected computers received complaints that they sent an infected message to someone else.
For example, Linda Anderson is using a computer infected with W32.Klez.H@mm. Linda is not using an antivirus program or does not have the current virus definitions. When W32.Klez.H@mm performs its emailing routine, it finds the email address of Harold Logan. The worm inserts Harold's email address into the "From:" portion of an infected message, which the worm then sends to Janet Bishop. Then, Janet contacts Harold and complains that he sent her an infected message, but when Harold scans his computer, Norton AntiVirus (NAV) does not find anything because his computer is not infected.
If you are using a current version of Norton AntiVirus, have the most recent virus definitions, and a full system scan with Norton AntiVirus, which is set to scan all the files, does not find anything, be assured that your computer is not infected with this worm.
There have been several reports that, in some cases, if you receive a message that the virus has sent using its own SMTP engine, the message appears to be a "postmaster bounce message" from your own domain. For example, if your email address is jsmith@anyplace.com, you could receive a message that appears to be from postmaster@anyplace.com, indicating that you attempted to send an email and the attempt failed. If this is the false message sent by the virus, the attachment includes the virus itself. Of course, such attachments should not be opened.
The message may be disguised as an immunity tool. One version of this false message is:
Klez.E is the most common world-wide spreading worm. It's very dangerous by corrupting your files. Because of its very smart stealth and anti-anti-virus technic,most common AV software can't detect or clean it.We developed this free immunity tool to defeat the malicious virus. You only need to run this tool once,and then Klez will never come into your PC.
NOTE: Because this tool acts as a fake Klez to fool the real worm,some AV monitor maybe cry when you run it. If so,Ignore the warning,and select 'continue'. If you have any question,please mail to me.
If the message is opened in an unpatched version of Microsoft Outlook or Outlook Express, the attachment may be automatically executed. Information about this vulnerability and a patch are available at:
http://www.microsoft.com/technet/security/bulletin/MS01-020.asp
Virus Insertion
This worm inserts the W32.Elkern.4926 virus as a file, with a random name in the \%Program Files% folder, and then executes it.
NOTE: %Program Files% is a variable. The worm locates the \Program Files folder (by default, this is C:\Program Files) and copies the virus to that location.
Symantec Security Response offers these suggestions on how to configure Symantec products in order to minimize your exposure to this threat.
Norton AntiVirus for Gateways (SMTP)
Block incoming attachments with .bat, .exe, .pif, and .scr extensions
Symantec Security Response encourages all users and administrators to adhere to the following basic security "best practices":
Turn off and remove unneeded services. By default, many operating systems install auxiliary services that are not critical, such as an FTP server, telnet, and a Web server. These services are avenues of attack. If they are removed, blended threats have less avenues of attack and you have fewer services to maintain through patch updates.
If a blended threat exploits one or more network services, disable, or block access to, those services until a patch is applied.
Always keep your patch levels up-to-date, especially on computers that host public services and are accessible through the firewall, such as HTTP, FTP, mail, and DNS services.
Enforce a password policy. Complex passwords make it difficult to crack password files on compromised computers. This helps to prevent or limit damage when a computer is compromised.
Configure your email server to block or remove email that contains file attachments that are commonly used to spread viruses, such as .vbs, .bat, .exe, .pif and .scr files.
Isolate infected computers quickly to prevent further compromising your organization. Perform a forensic analysis and restore the computers using trusted media.
Train employees not to open attachments unless they are expecting them. Also, do not execute software that is downloaded from the Internet unless it has been scanned for viruses. Simply visiting a compromised Web site can cause infection if certain browser vulnerabilities are not patched.
Removal using the removal tool
Removal tool
Symantec has provided a tool to remove the infections of all the known variants of W32.Klez and W32.ElKern. Try this removal tool first, as it is the easiest way to remove the threats.
Note on W32.Klez.gen@mm detections
W32.Klez.gen@mm is a generic detection that detects variants of W32.Klez. Computers infected with W32.Klez.gen@mm have most likely been exposed to either W32.Klez.E@mm or W32.Klez.H@mm. If your computer is detected as infected with W32.Klez.gen@mm, download and run the tool. In most cases, the tool will be able to remove the infection.
Manual removal procedure for Windows 95/98/Me
If W32.Klez.H@mm has activated, in most cases you will not be able to start Norton AntiVirus. Once this worm has executed, it can be difficult and time consuming to remove. The procedure you are to use to manually remove the worm varies with the operating system.
Perform the following instructions for your operating system in the order shown below. Do not skip any steps. This procedure has been tested and will work in most cases.
NOTE: Due to the damage that this worm can do, and depending on the number of times the worm executes, the process may not work in all the cases. If the process does not work, you may need to obtain the services of a computer consultant.
1. Downloading virus definitions
Download the definitions using the Intelligent Updater. Save the file to the Windows desktop. This first step is required to make sure that you have the current definitions available later in the removal process. The Intelligent Updater virus definitions are available at:http://securityresponse.symantec.com/avcenter/defs.download.html.
For detailed instructions on how to download and install the Intelligent Updater virus definitions from the Symantec Security Response Web site, read the document, "How to update virus definition files using the Intelligent Updater."
2. Restarting the computer in Safe mode or VGA mode
For Windows 95, 98, Me, 2000, or XP users, restart the computer in Safe mode. For instructions on restarting in Safe mode, refer to the document, "How to start the computer in Safe Mode."
For Windows NT 4 users, restart the computer in VGA mode.
3. Editing the registry
You must edit the key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current Version\Run and remove the wink???.exe value, after you write down the exact name of the wink file.
CAUTION: We strongly recommend that you back up the system registry before making any changes. Incorrect changes to the registry could result in permanent data loss or corrupted files. Make sure to modify the specified keys only. Refer to the document, "How to back up the Windows registry," before you proceed.
Click Start, and then click Run. (The Run dialog box appears.)
Type regedit, and then click OK. (The Registry Editor opens.)
Navigate to the following key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
In the right pane, look for the following values:
Wink[random characters] %System%\Wink[random characters].exe
WQK %System%\Wqk.exe
Write down the exact filename of the Wink[random characters].exe file.
Delete the Wink[random characters] value and the WQK value, if it exists.
Navigate to and expand the following key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
In the left pane, under the \Services key, look for the following subkey:
\Wink[random characters]
and delete it, if it exists.
NOTE: This probably will not exist on Windows 95/98/Me-based computers, but check for it anyway.
Click Registry, and then click Exit.
4. Configuring Windows to show all files
Start Windows Explorer.
Click the View menu (Windows 95/98) or the Tools menu (Windows Me), and then click Options or "Folder options."
Click the View tab.
Uncheck "Hide file extensions for known file types."
Do one of the following:
Windows 95: Click "Show all files."
Windows 98: In the Advanced settings box, under the "Hidden files" folder, click Show all files.
Windows Me: Uncheck "Hide protected operating system files," and under the "Hidden files" folder, click "Show hidden files and folders."
Click Yes if you see a Warning dialog box.
Click Apply, and then click OK.
5. Deleting the actual Wink[random characters] file
Using Windows Explorer, open the C:\Windows\System folder and locate the Wink[random characters].exe file. (Depending on your system settings, the .exe extension may not be displayed.)
NOTE: If you have Windows installed to a location other than C:\Windows, make the appropriate substitution.
6. Emptying the Recycle Bin
Right-click the Recycle Bin on the Windows desktop, and then click Empty Recycle Bin.
7. Running the Intelligent Updater
Double-click the file that you downloaded in step 1. Click Yes or OK if prompted.
8. Restarting the computer
Shut down the computer, and then turn off the power. Wait 30 seconds, and then restart it.
CAUTION: This step is crucial, as re-infection will occur if you skip this step.
Allow the computer to normally start. If any files are detected as infected with W32.Klez.H@mm or W32.Klez.gen@mm, quarantine them. You may find some files, such as Luall.exe, Rescue32.exe, and Nmain.exe.
9. Scanning with Norton AntiVirus (NAV) from a command line
Because the worm damaged some NAV files, scan from a command line.
NOTE: These instructions are only for Consumer versions of NAV. The Navw32.exe file is not part of the Enterprise versions of NAV, such as NAVCE. The NAVCE command-line scanner, Vpscan.exe, will not remove the worm.
Click Start, and then click Run.
Type, or copy and paste, the following:
NAVW32.EXE /L /VISIBLE
and then click OK.
Allow the scan to run. Quarantine any additional files that are detected.
10. Restarting the computer
Allow the computer to normally start.
11. Re-installing NAV
NOTE: If you are using NAV 2002 on Windows XP, re-installation may not be possible on all the systems. Though, you can try the following:
Open the Control Panel.
Double-click Administrative Tools.
Double-click Services.
In the list, select the Windows Installer. Click Action, and then click Start.
To re-install NAV, follow the instructions in the document, "How to restore Norton AntiVirus after removing a virus."
12. Restarting the computer and rescanning
Shut down the computer and turn off the power. Wait 30 seconds, and then restart it.
CAUTION: This step is crucial, as re-infection will occur if you skip this step.
Run LiveUpdate and download the most current virus definitions.
Start Norton AntiVirus (NAV) and make sure that NAV is configured to scan all the files. For instructions, read the document "How to configure Norton AntiVirus to scan all files."
Run a full system scan. Quarantine any files detected as infected with W32.Klez.H@mm or W32.Klez.gen@mm.
Manual removal procedure for Windows 2000/XP
1. Downloading virus definitions
Download the definitions using the Intelligent Updater. Save the file to the Windows desktop. This first step is required to make sure that you have the current definitions available later in the removal process. The Intelligent Updater virus definitions are available at: http://securityresponse.symantec.com/avcenter/defs.download.html.
For detailed instructions on how to download and install the Intelligent Updater virus definitions from the Symantec Security Response Web site, read the document, "How to update virus definition files using the Intelligent Updater."
2. Restarting the computer in Safe mode
Shut down the computer and turn off the power. Wait 30 seconds. Do not skip this step.
All the Windows 32-bit operating systems, except Windows NT, can be restarted in Safe mode. Read the document appropriate to your operating system:
"How to start Windows XP in Safe mode"
"How to start Windows 2000 in Safe mode"
3. Editing the registry
You must edit the key, HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services, and remove the wink[random characters].exe subkey, after you write down the exact name of the wink file.
CAUTION: We strongly recommend that you back up the system registry before making any changes. Incorrect changes to the registry could result in permanent data loss or corrupted files. Modify the specified keys only. Refer to the document, "How to back up the Windows registry," before you proceed.
Click Start, and then click Run. (The Run dialog box appears.)
Type regedit, and then click OK. (The Registry Editor opens.)
Navigate to the following key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
In the left pane, under the \Services key, look for the following subkey:
\Wink[random characters]
Write down the exact filename of the Wink[random characters].exe file.
Delete the Wink[random characters] subkey.
Navigate to the following key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
In the right pane, look for the following values:
Wink[random characters] %System%\Wink[random characters].exe
WQK %System%\Wqk.exe
and delete them if they exist.
NOTE: They probably will not exist on Windows 2000/XP-based computers, but check for them anyway.
Click Registry, and then click Exit.
4. Configuring Windows to show all files
Do not skip these steps:
Start Windows Explorer.
Click the Tools menu, and then click "Folder options."
Click the View tab.
Uncheck "Hide file extensions for known file types."
Uncheck "Hide protected operating system files," and under the "Hidden files" folder, click "Show hidden files and folders."
Click Apply, and then click OK.
5. Deleting the actual Wink[random characters] file
Using Windows Explorer, open the C:\Winnt\System folder and locate the Wink[random characters].exe file. (Depending on your system settings, the .exe extension may not be displayed.)
NOTE: If you have Windows installed to a location other than C:\Windows, make the appropriate substitution.
6. Emptying the Recycle Bin
Right-click the Recycle Bin on the Windows desktop and click Empty Recycle Bin.
7. Running the Intelligent Updater
Double-click the file that you downloaded in step 1. Click Yes or OK if you are prompted.
8. Restarting the computer
Shut down the computer and turn off the power. Wait 30 seconds, and then restart it.
CAUTION: This step is crucial, as re-infection will occur if you skip this step.
Allow the computer to normally start. If any files are detected as infected with W32.Klez.H@mm or W32.Klez.gen@mm, quarantine them. You may find some files, such as Luall.exe, Rescue32.exe, and Nmain.exe.
9. Scanning with Norton AntiVirus (NAV) from the command line
Because the worm damaged some NAV files, scan from the command line.
NOTE: These instructions are only for Consumer versions of NAV. The Navw32.exe file is not part of the Enterprise versions of NAV, such as NAVCE. The NAVCE command-line scanner, Vpscan.exe, will not remove the worm.
Click Start, and then click Run.
Type, or copy and paste, the following:
NAVW32.EXE /L /VISIBLE
and then click OK.
Allow the scan to run. Quarantine any additional files that are detected.
10. Re-installing NAV
NOTE: If you are using NAV 2002 on Windows XP, re-installation may not be possible on all the systems. Though, you can try the following:
Open the Control Panel.
Double-click Administrative Tools.
Double-click Services.
In the list, select Windows Installer. Click Action, and then click Start.
To re-install NAV, follow the instructions in the document, "How to restore Norton AntiVirus after removing a virus."
11. Restarting the computer and rescanning
Shut down the computer and turn off the power. Wait 30 seconds, and then restart it.
CAUTION: This step is crucial, as re-infection will occur if you skip this step.
Run LiveUpdate and download the most current virus definitions.
Start Norton AntiVirus (NAV) and make sure that NAV is configured to scan all the files. For instructions, read the document, "How to configure Norton AntiVirus to scan all files."
Run a full system scan. Quarantine any files detected as infected with W32.Klez.H@mm or W32.Klez.gen@mm.
Additional information:
Fake removal tool
It has been reported that W32.Klez.H@mm may arrive in the following email message that claims to be a Symantec virus removal tool. This message is not from Symantec. Symantec neither sends unsolicited email nor distributes virus removal tools in this manner.
Subject: W32.Klez removal tools
Message:
W32.Klez is a dangerous virus that spread through email.
Symantec give you the W32.Klez removal tools
For more information,please visit http:/ /www.Symantec.com
From: av_patch@norton.com
Attachment: Install.exe
Information for Novell users
Novell servers are not directly vulnerable, but a Novell client running under Windows can access the Novell server and execute the file from there (by using a login script or by other means), thereby, further spreading the virus.
Information for Macintosh users
For information about how Klez affects Macintosh systems, refer to the document, "Are Macintoshes affected by the Klez virus?"
Revision History:
May 14, 2002: Added information for Macintosh users.
May 2, 2002:
Added further information for Novell users.
Added further alias information.
Write-up by: Neal Hindocha
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''The toothbrush must have been invented in Kinghorn. If it was anywhere else it would have to be called a teethbrush''
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Total Posts: 543 | Joined Feb. 2003 | Posted on: 11:58 am on June 15, 2003 | IP
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geordieboy
GET A LIFE!!! |
 
pawnstar, you have the longest posts ever!
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14? She told me she was 15!
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Total Posts: 2363 | Joined April 2002 | Posted on: 12:53 pm on June 15, 2003 | IP
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Lamia
GET A LIFE!!! |
I know the stuff about how the virus thing works. And have scanned the pc to double check its not on my pc.
We have had this problem before but the messages usually come back from people who are connected to people in our address book and say they cannot be delivered due to a virus being detected.
These messages were just saying the address was unknown or that the e-mail inbox was full and they are all addresses unknown to me (I note the bit about sites visited tho').
paul,
Your explanation sounds plausible but I still don't understand it because I haven't opened or responded to any spam I always just delete it.
All quite today so far tho'
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To avoid criticism do nothing, say nothing, be nothing. -- Elbert Hubbard
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Total Posts: 4885 | Joined Dec. 2001 | Posted on: 1:10 pm on June 15, 2003 | IP
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Tartan Army Casualty
GET A LIFE!!! |
I think this is the bit that you should be interested in Lamia.
There have been several reports that, in some cases, if you receive a message that the virus has sent using its own SMTP engine, the message appears to be a "postmaster bounce message" from your own domain. For example, if your email address is jsmith@anyplace.com, you could receive a message that appears to be from postmaster@anyplace.com, indicating that you attempted to send an email and the attempt failed. If this is the false message sent by the virus, the attachment includes the virus itself. Of course, such attachments should not be opened.
i.e. you do not necessarily have to be infected to have "bounced" e-mails "returned" to you.
If you have a fully up to date anti-virus program running, and you have done a full scan of your PC and found nothing, then you are virus free.
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I may be daft, but I'm not stupid
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Total Posts: 2235 | Joined Sep. 2001 | Posted on: 11:43 pm on June 15, 2003 | IP
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Lamia
GET A LIFE!!! |
Cheers everyone.
Some of them did have nice wee attachments but I think I am clean and they seem to have stopped now. Fingers crossed. 
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To avoid criticism do nothing, say nothing, be nothing. -- Elbert Hubbard
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Total Posts: 4885 | Joined Dec. 2001 | Posted on: 8:27 am on June 16, 2003 | IP
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Mick North Croy
GET A LIFE!!! |
Lamia,
I was going to say something there..........................
...................cant remember what though 
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Mick. Support the TAMB Sunshine Appeal
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Total Posts: 1822 | Joined Sep. 2001 | Posted on: 7:10 pm on June 16, 2003 | IP
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Lamia
GET A LIFE!!! |
Bum,
I got a whole load of System Administrator messages (plus attachments) about government grants which were undeliverable to supposed local authority e-mail addresses.
PS
Thanks Mick, ya fanny...
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To avoid criticism do nothing, say nothing, be nothing. -- Elbert Hubbard
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Total Posts: 4885 | Joined Dec. 2001 | Posted on: 8:36 pm on June 16, 2003 | IP
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Mick North Croy
GET A LIFE!!! |
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Mick. Support the TAMB Sunshine Appeal
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Total Posts: 1822 | Joined Sep. 2001 | Posted on: 10:21 pm on June 16, 2003 | IP
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PawnStar
GET A LIFE!!! |
Quote: from Lamia on 8:36 pm on June 16, 2003
Bum,
I got a whole load of System Administrator messages (plus attachments) about government grants which were undeliverable to supposed local authority e-mail addresses.
PS
Thanks Mick, ya fanny...
Lamia, I'm quite drunk just now, apologoidse for any pish posted here,however, was there two attachments with each message? If so one is the virus and one is a randomly selected file from the infected pc. Find out which is the virus (scan the files) and open the unafected one, and then you have found out whose pc has the virus (from the content of the nicked file) Then ou can contac the person and tell them to sort it out.
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''The toothbrush must have been invented in Kinghorn. If it was anywhere else it would have to be called a teethbrush''
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Total Posts: 543 | Joined Feb. 2003 | Posted on: 11:45 pm on June 16, 2003 | IP
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